Each person at Nick’s Exclusive Service has an important role in providing the type of service expected by our customers.  It starts when we receive a call for an appointment.  It continues with a diagnosis of the problem(s) using our shared pool of knowledge and diagnostic computer specifically for Mercedes; discussion with the customer about our findings, thereby making the customer part of the team; resolution of the causes of the problem(s); and follow up to make certain the causes are permanently resolved.  Our staff of professionals works to integrate these elements, insuring the vehicle is road worthy and the customer is satisfied with our work and service.

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